Return Policy
At Gift Zone Watches, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, you may return it to us within 3 days of delivery for a full refund or exchange, subject to the following conditions:
Return Window: Returns must be initiated within 3 days from the date of delivery.
Condition of Product: The product must be returned in its original condition. It should be unused, undamaged, and with all original packaging and tags intact.
Packaging: Ensure that all packing material, manuals, and any other included items are returned along with the product.
Proof of Purchase: A valid proof of purchase (order number, receipt, etc.) must be provided to process the return.
Return Process:
- Contact our customer service team at [contact email/phone number] to initiate a return.
- Our team will provide you with instructions on how to return the product.
- Pack the product securely to prevent any damage during the return shipment.
Refund Policy
Refund Eligibility: Refunds will be processed only for items that meet our return policy conditions.
Processing Time: Once we receive the returned product and verify its condition, we will process your refund. This may take up to 7 business days from the date of receipt.
Refund Method: Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take additional time for the funds to be credited to your account.
Non-Refundable Items: Certain items are non-refundable, including:
- Perishable goods
- Custom or personalized items
- Gift cards
- Items marked as final sale
Additional Information
Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Exchange Policy: If you wish to exchange a product, please follow the return process and place a new order for the desired item once your return has been processed.
For any questions or assistance with returns and refunds, please contact our customer service team.
Thank you for shopping with Gift Zone Watches. We appreciate your business and strive to provide the best service possible.